Customer experience designers, software development experts.
When It’s Not Your Fault: Why You Need to Take Responsibility for Bad Customer Experience

When It’s Not Your Fault: Why You Need to Take Responsibility for Bad Customer Experience

Canadian Business recently published a great article by Joe Castaldo titled The Last Days of Target: The untold tale of Target Canada’s difficult birth, tough life and brutal death. It tells the sorry story of how Target, beloved retailer in the United States, bought 220 empty stores in Canada from failed retail chain Zeller’s and tried to recreate their success in the Great White North. They failed, painfully and dramatically, and left scars that will take a long time to heal.

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