We have more than 10 years of experience implementing and supporting enterprise software for pharma, including EMC Documentum and CLINApps.

 We practice agile development with rigorous quality control, working with the scientists to adapt the technology to best solve their problems.  We have deep experience developing within the rigorous requirements of pharma and biotech environments, creating validation-ready software for GxP environments.

Our Expertise

• Upgrades
• Installation & Configuration
• Integration with other packages
• Customization to your process

For more about this area, our team recommends

• Faster, Better, Cheaper ... Documented! (July 2010) - Get the benefits of agile development and meet the needs of traditional validation
• Faster, Better, Cheaper ... Validated?! (March 2002, 2008)
• Documentum Primer (March 2008)
• Documentum History: 1990-2004 (July 2004)

Sample Projects

• We've performed Documentum upgrades, moving clients from versions 3 or 4 up to the latest version (6.x), including systems with customizations and integrations.  We know what to look for in the upgrade process and how to make it go smoothly.

• A new web-based system to handle Product Information Requests cut our clients average response time from 5.84 days to less than one day.  We fit the software to the users and their process, facilitating a better conversation between the inquiring healthcare professional and the scientist.  New functionality enabled the scientists to process dozens of standard responses in minutes. Read the Case Study

• Selecting an enterprise application means starting a long-term relationship, so you want to select right the first time. We helped our pharmaceutical client evaluate and select a new clinical supplies management system, then managed the implementation into all areas of the business. We’re happy to say that they’re still honeymooning.